Question 1

What is the most powerful laser pointer you sell?

Accepted Answer

Our Pro series (AGP, ARP and AVP) has an output of 50–500 mW, laser class 3B, and the VEX-1000 Pro is a 500 mW high-power professional laser. For most users the AGP-3 Pro green laser pointer is the best balance of power, range and handling. Read what milliwatts really mean before you choose.

Question 2

How far can a high powered laser pointer reach?

Accepted Answer

Indicatively, a green Pro laser shows a dot on objects at approx. 500 m in daylight, approx. 2 km at dusk and a clearly visible beam up to approx. 5 km in the dark. Red and violet reach less far. Range always depends on light, weather and surface; see our range guide.

Question 3

Which colour laser is the most visible?

Accepted Answer

Green. The eye is far more sensitive to 532 nm green light than to red or violet, so a green laser looks brighter and reaches further at the same output. That is why we recommend a green laser pen for bird control and astronomy.

Question 4

Do I need laser safety goggles?

Accepted Answer

For class 3B lasers we strongly recommend goggles rated for the wavelength you use (532 nm for green, 650 nm for red, 405 nm for violet), especially during set-up, demonstrations or when reflections are possible. Goggles do not make it acceptable to aim at people. Our laser safety glasses guide explains what to look for.

Question 5

Can I buy a class 3B laser pointer in the UK?

Accepted Answer

We sell ACE Lasers to adults aged 18 and over and to businesses, and deliver to addresses in the United Kingdom. Rules on owning, carrying and using lasers can apply to your situation; as the buyer you are responsible for complying with UK law. Our laser safety guide covers responsible use.

Question 6

Can a laser pointer scare birds away?

Accepted Answer

Yes, many farmers use a green laser to move geese, pigeons, crows and other birds off fields and buildings, mainly at dusk and dawn. Keep the beam low, never towards roads, homes or the sky. Our page on laser bird scaring explains the method.

Question 7

How long does delivery to the UK take?

Accepted Answer

Orders placed on working days before 3 pm (UK time) ship the same day with tracked PostNL shipping. Delivery in the UK normally takes 2–5 working days. Every order fits through the letterbox, and UK delivery is free from £50. Depending on the order value, UK import VAT or a handling fee may be collected on delivery. More on our shipping and returns page.

Question 8

Which battery does my ACE laser use?

Accepted Answer

Pro models use a rechargeable 18650 cell, the Pro Mini models a 16340 cell, and the pen-style AG, AR and AV models two AAA batteries. A spare PowerFox 18650 2-pack or PowerFox 16340 2-pack and a charger (one battery at a time) are available.

Question 9

How can I pay?

Accepted Answer

Pay securely with credit card (Visa/Mastercard), PayPal, Apple Pay or your local bank method. Payments run through a certified payment provider; we never store card details.

Question 10

Do I get a VAT invoice?

Accepted Answer

Yes. You automatically receive an invoice by e-mail after payment, with VAT itemised. Business customers can add a company name and VAT number at checkout.

Question 11

Can I order as a company or school?

Accepted Answer

Of course. Enter your company details at checkout and the invoice is issued to your organisation. For 25 units or more, contact us for tiered pricing.

Question 12

When will my order ship?

Accepted Answer

Ordered before 16:00 on a working day = shipped the same day. Later orders ship the next working day. You receive a tracking code by e-mail immediately.

Question 13

What does shipping cost?

Accepted Answer

Free shipping from £50.00. Every parcel ships with tracking.

Question 14

Do you ship abroad?

Accepted Answer

Yes, across Europe. For most countries we run a dedicated shop in the local language with local rates; find them via ACE Lasers.

Question 15

Is this laser pointer legal?

Accepted Answer

ACE lasers are high-power Class 3B/4 devices intended for professional use (bird control, construction, astronomy, industry). Check your local regulations and always wear protective goggles where required.

Question 16

Is a laser pointer dangerous for the eyes?

Accepted Answer

Never point at eyes, people, animals or vehicles. A Class 2 laser (1 mW) is protected by the natural blink reflex, but deliberately staring into the beam must always be avoided. Pro models have safety keys so children cannot switch them on.

Question 17

Can I take a laser pointer on a plane?

Accepted Answer

A Class 2 pointer is usually allowed in hand luggage, but rules differ per airline and country. Remove the batteries and check beforehand. Pointing at aircraft is a criminal offence everywhere.

Question 18

Are batteries included?

Accepted Answer

Always. Regular models come with 2 AAA batteries; Pro models with a rechargeable 18650 or 16340 cell and a charger. Spare cells can be added to your order.

Question 19

How long does the battery last?

Accepted Answer

A full 18650 cell gives 2 to 3 hours of continuous use; a 16340 (compact models) about 1 hour. AAA batteries last 3 to 4 hours on average. Charging takes 3 to 4 hours; the charger light turns from red to green.

Question 20

Which cell fits my pointer?

Accepted Answer

Full-size Pro models (G1, G3, R1, V1): 18650. Compact Pro models (G2, R2, V2): 16340. Regular models (X1, X2, M1, Z1): 2× AAA. It is always listed under Specifications on the product page.

Question 21

Which colour is most visible?

Accepted Answer

Green (532 nm). The human eye is most sensitive to green, so a green laser looks up to 7× brighter than red at the same output. Red (650 nm) is the classic presentation colour; violet (405 nm) makes fluorescent materials glow.

Question 22

How far does a laser pointer reach?

Accepted Answer

Indoors in daylight you see the dot of a green 1 mW laser at 30 to 100 metres. In the dark the dot is visible at hundreds of metres and with a green laser you also see the beam itself. Red and violet reach less far.

Question 23

Can I scare birds or geese with it?

Accepted Answer

Yes. A green laser is the animal-friendly way to disperse birds: they perceive the moving dot as a threat and fly off, without habituation or harm. Use it at dusk and move the dot slowly across the ground towards the birds.

Question 24

Is a laser pointer suitable for cats?

Accepted Answer

Yes, in moderation. Choose a red or green regular pointer, keep sessions short and end the game with a tangible reward so the cat is not frustrated. Never point at the animal's eyes.

Question 25

Can I return my order?

Accepted Answer

Yes, you have 14 days from delivery. Report it first with the “Withdraw from contract here” button at the bottom of the site; within one working day you get the return instructions. Please do not send anything back before you have them. Return shipping is at your cost. We refund after receipt and inspection.

Question 26

What warranty do I get?

Accepted Answer

You get a 1-year warranty on defects under normal use; your statutory rights apply as well. Report a defect first via the returns page with your order number and a short description. Often we simply send a new one. If the product has to come back, we refund the shipping cost once the defect is confirmed.

Frequently asked questions

Ordering & payment

Shipping & delivery

Legal & safety

Batteries & charging

Use & range

Returns & warranty

Question not listed?